{"id":2768,"date":"2018-03-07T20:53:42","date_gmt":"2018-03-07T19:53:42","guid":{"rendered":"https:\/\/www.istud.it\/imprese\/?page_id=2768"},"modified":"2020-10-29T14:55:12","modified_gmt":"2020-10-29T13:55:12","slug":"customer-centricity-and-new-selling-approach","status":"publish","type":"page","link":"https:\/\/www.istud.it\/imprese\/soluzioni-in-house\/customer-centricity-and-new-selling-approach\/","title":{"rendered":"Customer centricity and new selling approach"},"content":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1520449575263{padding-top: 150px !important;padding-bottom: 20px !important;background-color: #194a87 !important;}&#8221;][vc_column][vc_row_inner][vc_column_inner offset=&#8221;vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;][vc_column_text el_class=&#8221;white big-title&#8221;]<\/p>\n<h2>Customer centricity and new selling approach<\/h2>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner offset=&#8221;vc_hidden-lg&#8221;][vc_column_text el_class=&#8221;white big-title&#8221;]<\/p>\n<h1 style=\"font-size: 30px;\">Customer centricity and new selling approach<\/h1>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column el_class=&#8221;centered&#8221;][vc_column_text]Porre al centro delle strategie aziendali il cliente interno o esterno, attraverso un approccio \u2018<strong>customer centric<\/strong>\u2019 trasversale all\u2019organizzazione, \u00e8 cruciale per il successo di qualsiasi impresa. Tale cambiamento di mindset richiede di ri-orientare a pi\u00f9 livelli i processi e i comportamenti verso un approccio pi\u00f9 agile e dinamico in cui le esigenze del cliente sono il primo obiettivo.<\/p>\n<p><strong>Interfunzionalit\u00e0<\/strong> e <strong>vendita a valore<\/strong> sono i due pilastri della prosposta formativa di ISTUD, che parte dal facilitare la presa di coscienza del ruolo strategico della vendita sia nell\u2019organizzazione che sul mercato.[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1561403509475{background-color: #ececec !important;}&#8221;][vc_column]<div class=\"thim-widget-heading template-base\"><div class=\"sc_heading  \"><h3 style=\"text-transform: uppercase;\" class=\"title\">Le soluzioni ISTUD consentono di raggiungere una serie di obiettivi aziendali:<\/h3><\/div><\/div>[vc_row_inner equal_height=&#8221;yes&#8221; gap=&#8221;5&#8243; el_class=&#8221;centered&#8221;][vc_column_inner width=&#8221;1\/4&#8243; css=&#8221;.vc_custom_1561401407983{background-color: #ececec !important;}&#8221;]<div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon none \"  style=\"color:#194a87;font-size:75px;display:inline-block;\">\n\t<i class=\"Defaults-check\"><\/i>\n<\/div><\/div><\/div>[vc_column_text]Diffondere nell\u2019organizzazione un <strong>approccio consulenziale<\/strong> e volto all\u2019imprenditorialit\u00e0 a tutti i livelli (non solo quelli commerciali), ripensando i processi e i flussi[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243; css=&#8221;.vc_custom_1561401436406{background-color: #ececec !important;}&#8221;]<div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon none \"  style=\"color:#194a87;font-size:75px;display:inline-block;\">\n\t<i class=\"Defaults-check\"><\/i>\n<\/div><\/div><\/div>[vc_column_text]Analizzare e\/o impostare il <strong>customer journey<\/strong> del proprio cliente[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243; css=&#8221;.vc_custom_1561401442918{background-color: #ececec !important;}&#8221;]<div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon none \"  style=\"color:#194a87;font-size:75px;display:inline-block;\">\n\t<i class=\"Defaults-check\"><\/i>\n<\/div><\/div><\/div>[vc_column_text]Strutturare un <strong>cruscotto di controllo<\/strong> per la direzione vendite[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243; css=&#8221;.vc_custom_1561401449438{background-color: #ececec !important;}&#8221;]<div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon none \"  style=\"color:#194a87;font-size:75px;display:inline-block;\">\n\t<i class=\"Defaults-check\"><\/i>\n<\/div><\/div><\/div>[vc_column_text]Sviluppare una <strong>visione unitaria<\/strong> sul cliente e sulle sue potenzialit\u00e0[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row el_class=&#8221;centered&#8221;][vc_column width=&#8221;1\/3&#8243; el_class=&#8221;centered&#8221;]<div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon circle \"  style=\"color:#ffffff;background:#194a87;font-size:50px;display:inline-block;\">\n\t<i class=\"Defaults-user\"><\/i>\n<\/div><\/div><\/div><div class=\"thim-widget-heading template-base\"><div class=\"sc_heading  \"><h3 style=\"text-transform: uppercase;\" class=\"title\">CONSAPEVOLEZZA DEL RUOLO<\/h3><\/div><\/div>[vc_column_text]All\u2019interno della rete organizzativa, di processi, sistemi e relazioni[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon circle \"  style=\"color:#ffffff;background:#194a87;font-size:50px;display:inline-block;\">\n\t<i class=\"Defaults-cogs gears\"><\/i>\n<\/div><\/div><\/div><div class=\"thim-widget-heading template-base\"><div class=\"sc_heading  \"><h3 style=\"text-transform: uppercase;\" class=\"title\">VENDITA A VALORE<\/h3><\/div><\/div>[vc_column_text]Per migliorare la strutturazione dell\u2019intero<strong> processo di vendita<\/strong> in una logica consulenziale e di vendita a valore, lavorando anche sull\u2019identificazione di specifici strumenti di pianificazione, decisione, controllo e monitoraggio[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon-img  uavc-circle \" style=\"font-size:55px;background:#194a87;display:inline-block;\" >\n\t<img class=\"img-icon\" alt=\"team relazionale\" src=\"https:\/\/www.istud.it\/imprese\/wp-content\/uploads\/2018\/03\/team.png\"\/>\n<\/div><\/div><\/div><div class=\"thim-widget-heading template-base\"><div class=\"sc_heading  \"><h3 style=\"text-transform: uppercase;\" class=\"title\">INTERFUNZIONALIT\u00e0 E COLLABORAZIONE<\/h3><\/div><\/div>[vc_column_text]Per sviluppare motivazione e imprenditorialit\u00e0, problem solving ed efficacia comunicativa e negoziale costruendo relazioni collaborative e creando fiducia con il cliente interno o esterno[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; 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